
Frequently Asked Questions
How long does delivery take?
We typically process and ship orders within 2-5 business days. Delivery times vary based on location:
- Europe & UK: 5-10 business days
- USA & Canada: 7-12 business days
- Rest of the world: 10-15 business days
- You will receive a tracking number once your order has been shipped.
What is a "Fine Art Paper Print"?
Our prints are produced using Printumo's professional fine art process. Unlike standard posters, these are printed on heavy-weight, acid-free paper with a texture that mimics original watercolor paper, ensuring your art looks and feels like a gallery piece.
What if my order arrives damaged?
If your order arrives damaged, don’t worry! Simply send us a photo of the damage, and we will send a free replacement immediately.
Do the colors of the prints look exactly like what I see on my screen?
We use professionally color-calibrated printers, so our prints are as accurate as possible. However, keep in mind that colors may appear slightly different due to screen settings.
How is my artwork shipped?
To ensure maximum protection, prints are carefully packaged in protective sleeves and shipped in rigid, flat mailers or reinforced tubes (depending on size) to prevent any bending or creasing during transit.
Can I order a custom size?
Yes! If you need a custom size or a special request, contact us, and we’ll do our best to accommodate your needs.
Can I return or exchange an item?
Since every piece is handcrafted and custom-printed, we are unable to accept returns or exchanges. But, if something about your order isn't quite right, please and we'll do our absolute best to sort things out!